Regular Priced Items bought on LabelNUE.com will be accepted for a refund or exchange within 20 days of the purchase date. All merchandise must be received back in its original form. It must not be worn, altered, damaged, and free of any stains, odors, or distinct smells including perfume. Refunds will be issued in the same form of original payment type, excluding shipping and handling costs which are non refundable. All tags must be attached when returned. PLEASE NOTE THAT ALL EVENING-WEAR GOWNS, SALE ITEMS, ACCESSORIES, SWIMWEAR, AND BODYSUITS ARE FINAL. DO NOT WORRY, WE WILL CLEARLY STATE ON THE DESCRIPTION IF AN ITEM IS NON RETURNABLE AND NON REFUNDABLE. If such items are returned a $35.00 charge will be made to your account and the items will be returned to you. In the event of a return, shipping and handling charges of returned merchandise are not refundable. To make an exchange or return please print and fill out the form included inside your parcel and send it back with your returned merchandise. A standard shipping fee of $6.99 to US, $14.99 to Canada or $24.99 International will be charged to your card for the exchange Shipping and Handling. Once your return parcel is received processing time is 7-10 business days to process your return. A confirmation email will be sent to you once the refund has been processed.
For any return inquires please contact us at firstname.lastname@example.org You will receive a response within 2-48 business hours.
WHAT IS EVENINGWEAR BY LABELNUE?
This is our In House Line for Formal and Evening wear. Products under this category are shipped from our Europe warehouse. Should you want to please an order for these products, we will reach out to you regarding details of shipping and any questions you may have.
WHERE DO YOU SHIP?
We ship worldwide! Standard International shipping is $24.99 and takes 10-20 business days. This is the only option for shipping Internationally at this time. Standard shipping to Canada is $14.99 and takes 10-0 business days to arrive.
Please note, THE CUSTOMER / RECEIVER BARES RESPONSIBILITY FOR ALL TAX AND CUSTOMS CHARGES FOR THEIR ORDER. LABELNUE.COM DOES NOT HANDLE OR CHARGE CUSTOMS AND DUTIES FEES UPFRONT.
SHIPPING OPTIONS WITHIN THE UNITED STATES?
A: Standard- 5-10 business days-$6.99
Expedited: 3-6 business days-$18.99
Express Shipping 1-2 business days-$49.99 please *note your order has to be placed before 7am PST for the order to go out the same day. If the order is made after the cutoff time it will ship the following business day.
HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?
Upon completion of your order a confirmation email with the details of your order are sent to you. Please ensure your checkout process is complete until you reach the page containing your order number. Your confirmation email may have filtered into your spam folder. If you need us to resend it please contact us at email@example.com and we'll be happy to assist you.
I'VE JUST PLACED MY ORDER, CAN I CHANGE IT?
After Placing an order, we will not be able to make any changes. We prepare your order for shipment very shortly after your order is placed. This quick turnaround time does not allow for changes to your order.
MY ORDER HAS NOT BEEN DELIVERED
A: If after contacting USPS you still need assistance regarding locating your order feel free to contact us at firstname.lastname@example.org and we'll be happy to assist you.
TRACKING YOUR ORDER
Once your order ships an email will be sent to you containing tracking information. If no tracking number has been sent your order has not been shipped. Please allow 24-48 business hours for your order to ship. Additionally please allow 24-48 business hours for your shipment details to update with USPS.
HOW LONG DOES IT TAKE for my return order to SHOW IN MY ACCOUNT?
Please allow up to 10 business days for us to process your return. Once your refund has been processed a confirmation will be sent to the email address provided upon checkout. If you have not received an email within 10 business days of us receiving the package please contact our customer service team and we will be happy to assist you. The refund does process in our systems for up to 3 business days. In turn the rest of the processing time is up to your bank. Please contact your financial institution for more details on when you will see the funds reflect back into your account.
DO YOU ISSUE GIFT CARD OR STORE CREDIT INSTEAD OF A REFUND?
At this time we do not offer store credit or gift cards in exchange for a refund - gift cards are not accepted at labelNUE.com
CANNOT FIND AN ITEM?
A: If you see an item on our social media but do not see it available on our website the item is no longer available. We understand how frustrating this can be so we are always looking to restock our most requested pieces or replace them with a similar style. Be sure to sign up for our newsletter where you will receive information on restocks, sales, and new arrivals.