• Regular Priced Items bought on will be accepted for a refund or exchange within 20 days of the purchase date. All merchandise must be received back in its original form. It must not be worn, altered, damaged, and free of any stains, odors, or distinct smells including perfume. Refunds will be issued in the same form of original payment type, excluding shipping and handling costs which are non refundable.  All tags must be attached when returned. PLEASE NOTE THAT ALL EVENINGWEAR GOWNS, SALE ITEMS, ACCESSORIES, SWIMWEAR, AND BODYSUITS ARE FINAL. DO NOT WORRY, WE WILL CLEARLY STATE ON THE DESCRIPTION IF AN ITEM IS NON RETURNABLE AND NON REFUNDABLE. If such items are returned a $35.00 charge will be made to your account and the items will be returned to you. In the event of a return, shipping and handling charges of returned merchandise are not refundable. To make an exchange or return please print and fill out the form included inside your parcel and send it back with your returned merchandise. A standard shipping fee of $6.99 to US,  $14.99 to Canada or $24.99 International will be charged to your card for the exchange Shipping and Handling. Once your return parcel is received processing time is 7-10 business days to process your return. A confirmation email will be sent to you once the refund has been processed.

    All international orders must have returned postage dating no later than 4 days from the date it was received. Any international returns received later than 60 days from the order date will be returned back to the sender

  • We do not accept any Returns or Exchanges on any of our EVENING-WEAR Due to the fact that all orders are shipped from our Europe Warehouse, it is logistically impossible to process any returns or exchanges. But do not worry, we will state that for each style which we don't accept returns on.
  • We understand this may be an issue, but we are committed to working closely with our customers and deliver to their expectations. 
  • It’s important to note that shipping costs are not covered by LabelNUE when sent back, so we suggest using your local post office for the best service and tracking ID.
  • Please feel free to contact us in any of the following ways should you have any questions regarding sizing or any other concerns:
  • Email:

 Click here for a copy of the return & Exchange form

We will do our best and get back to you within 1 business day. 


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